Payment Policy

Effective date: 27 August 2026

At Remoxila we want every payment to be simple, fast and completely secure. Here is everything about accepted payment methods, their security and processing.

1. Accepted payment methods

Credit and debit cards

Visa
Mastercard
American Express
Discover
Diners Club
Maestro
UnionPay

Digital wallets

Apple Pay
Google Pay
Shop Pay

2. Currency

All prices are shown in Pounds Sterling (GBP). Shipping is free across the UK, and the price you see at checkout is the final price — no hidden fees. If your card is issued in another currency, the conversion is handled by your issuing bank at its own exchange rate.

3. Payment processors

Shopify Payments — card and digital wallet processing, certified to PCI DSS Level 1 (the highest security level in the card industry).

4. Apple Pay, Google Pay and Shop Pay

Digital wallet payments are processed by Shopify Payments and charged to the card linked to your wallet. Wallets add a device-level layer of security: your real card number is never shared with the store. Refunds are returned to the card linked to your wallet.

5. Security

SSL/TLS encryption — all data entered on the store, including card details, travels over an encrypted connection (HTTPS).
3-D Secure — card payments are additionally protected (Visa Secure, Mastercard Identity Check) where your bank supports it.
No card data storage — Remoxila never stores your card details. Payment data goes directly to the processor.

6. When payment is captured

Payment is captured at the time of order (authorisation and capture in a single transaction).

7. How the charge appears on your statement

"Remoxila". If in doubt about a charge: support@remoxila.com.

8. No hidden fees

✅ No packaging fees
✅ No "order handling" fees
✅ No card or wallet surcharges
✅ Free delivery across the UK, regardless of order value

9. Purchase confirmation

After payment, we send a purchase receipt with your order summary to the e-mail address provided at checkout.

10. Payment problems

Payment declined — most common causes: insufficient funds, a bank block (contact your bank), or a typo in the card details. Try another method (another card, Apple Pay, Google Pay) or contact your bank.

Payment went through but no order appeared — the amount is automatically released or refunded within 2–5 business days. To speed things up, email support@remoxila.com with the date and time of the attempt, the last 4 digits of the card, and the amount.

Double charge — write to us; it's usually an authorisation and capture appearing as two entries that settle within 5 business days. We'll clarify with the processor.