Contact information
Effective date: 27 August 2026 Last updated: 27 August 2026
We're here to help with anything about your order, our stoneware, returns, or this website. Here is every way to reach Remoxila, and what to expect when you do.
Customer support
- Email: support@remoxila.com — the fastest way to reach us
- Phone: +44 20 8040 3862
- Hours: Monday to Friday, 9:00 AM – 5:00 PM (UK time)
- Response time: we reply to every message within 1 business day
Messages received outside business hours, on weekends or on UK bank holidays are answered on the next business day.
What to include in your message
To help us resolve your query in one reply, please include: your order number (in your confirmation email), the email address used at checkout, and — for damage or wrong-item reports — clear photos of the issue.
Postal address (correspondence only)
NORTHWELL GROUP LTD (trading as Remoxila) 128 City Road London, EC1V 2NX United Kingdom
This address is for correspondence only — please do not send returns here. The returns address (our fulfilment partner ShipBob's UK facility in Birmingham) is provided in the Returns & Refunds Policy together with the approval process. We don't accept walk-in visits — please use email or phone.
Company details
- Operating company: NORTHWELL GROUP LTD
- Company number: 17075470
- Registry: Companies House (England & Wales)
- Registered office: 128 City Road, London, EC1V 2NX, United Kingdom
Common topics — where to look first
- Where is my order? Use the tracking link in your dispatch email or the Track Your Order page on our website.
- Returns and refunds: the full process is in our Returns & Refunds Policy.
- Delivery times and carriers: see our Shipping Policy.
- Payment methods and security: see our Payment Policy.
- How we handle your data: see our Privacy Policy.